Interstay Booking Terms and Conditions

Acceptance and application

These Booking Terms and Conditions (Terms) apply to every enquiry, reservation, stay and use of accommodation or related services supplied under the Interstay. By making a booking, paying any amount, checking in or permitting a guest to occupy the accommodation, the person making the booking accepts these Terms for themselves and for every guest and visitor connected with the booking.



The booking confirmation and any written special conditions issued by Interstay form part of these Terms. If they conflict, written special conditions prevail, followed by the booking confirmation, then these Terms.

Definitions and legal entity

Interstay, we, us or our means Interstay Pty Ltd, ABN/92697862267, Level 4, 300 George Street, trading as Interstay.

Booking means the confirmed reservation described in the booking confirmation. Booking party means the person or entity making or paying for it. Guest means each person who stays at or uses the accommodation. Property means the location in the booking confirmation. Room means the booked apartment, room or accommodation unit. GST has the meaning given by Australian GST law.

Booking confirmation

A request, quotation or availability indication is not a confirmed Booking. A Booking is confirmed only when Interstay issues a written booking confirmation and any required payment, guarantee, card authority or other stated condition has been satisfied.

The booking confirmation should identify the Property, dates, Room type, Guest numbers, inclusions, booked service level, Room price, taxes, payment arrangements and special conditions. The booking party must check it promptly and notify Interstay of any error. Amendments are subject to availability and written acceptance.

Room types and multi-purpose rooms

The table below gives guests a quick summary of available Room types, occupancy and security bond requirements. Final details will be shown in the booking confirmation.

Room Type and Security Bond

A multi-purpose room is a flexible space intended for uses such as a study, home office, reading area or extra living space. It is not a standard bedroom and does not include a permanent bed. Upon request, Interstay may provide one additional rollaway bed in the multi-purpose room, subject to availability, written confirmation, the permitted maximum occupancy and applicable safety and building requirements. An additional charge applies: TBC. Guests must not place improvised bedding in the room or use it for sleeping unless Interstay has approved the arrangement in writing.

Images, plans, dimensions, outlooks, furnishings and layouts are indicative unless expressly confirmed in writing. Rooms within a category may differ.

Rates and GST

All rates and charges are in Australian dollars (AUD) and include GST where applicable, unless the booking confirmation states otherwise. The Room price payable will be the amount confirmed in the booking confirmation, together with properly disclosed extras, adjustments or recoverable charges under these Terms.

Rates may vary by date, Property, Room type, occupancy, stay length, service level, demand, channel and inclusions. A promotion, package, commission or corporate rate applies only when confirmed in writing and subject to its stated conditions.

Arrival, departure, age and identification

Standard check-in time: 2pm Standard check-out time: 10am. Early arrival or late departure is subject to availability, written confirmation and any disclosed charge.

The lead Guest must be at least 18 years old and present current government-issued photo identification at or before check-in. Interstay may reasonably verify the identity of other adult Guests and the booking, payment and contact details. Interstay may refuse check-in if identification, payment, security or occupancy requirements are not met, subject to applicable law.

Payment, card authority and security bond

Payment for the entire stay plus any incidentals is required at check-in/arrival. Different payment policies that require pre-payment may apply for high demand periods, special events, and group bookings. The payment policy will be confirmed at the time of booking. If the payment policy has not been adhered to, the booking may be cancelled.

We accept:

• Electronic funds transfer at point of sale (EFTPOS)
• Visa
• MasterCard
• American Express

Any credit cards being used for payment (including incidentals) must be present at check-in/arrival by the cardholder. All transactions are processed in AUD (Australian Dollars). Interstay does not consider differences due to currency exchange rates or fees imposed by your bank to accept AUD. Refunds are issued based on the payment method at the time of purchase. Cardholder detail and proof of purchase may be requested to process refunds. The processing time for most refunds is 3 to 7 business days.

Security bond or pre-authorisation: Release timing may depend on the financial institution. The booking party remains responsible for all amounts due, including authorised extensions, extras and recoverable loss caused by Guests or visitors.

Cancellation, changes and no-show

Cancellation policy: 24 Hours prior to arrival with no penalty, failing this one nights accommodation, or as dictated by 3^rd party booking provider. No deadline or fee applies merely because this placeholder is incomplete.

No-show and early departure policy. Guests should advise Interstay promptly of delayed arrival. Requested changes are subject to availability, written acceptance and any price or condition disclosed when accepted.

Occupancy

The maximum occupancy for each Room type is shown in the Room Type and Security Bond Summary in clause 4. The confirmed limit includes adults, children and infants and must not be exceeded.

Only registered Guests may occupy the Room overnight. The booking party must provide accurate Guest numbers and ages and obtain approval before adding or substituting a Guest.

Children and infants

Children and infants must be included in occupancy and supervised by a responsible adult(aged 18+ years). Cots, highchairs, rollaway beds and other equipment are subject to written confirmation, suitability, availability and any disclosed charge.

The booking party must assess whether the Room, balconies, windows, furniture, facilities and equipment are suitable for accompanying children or infants. Interstay does not provide childcare or constant supervision.

Special requests and Room allocation

Requests about location, floor, outlook, bedding, accessibility, adjoining Rooms or arrival arrangements are not guaranteed unless confirmed in writing. Interstay may allocate a different Room within the confirmed category, or a reasonably equivalent or better category, where operationally necessary, while considering confirmed accessibility needs and non-excludable rights.

Housekeeping and amenities

Housekeeping frequency, linen changes, consumables, equipment and amenities are supplied according to the booked service level in the booking confirmation. They may differ for short stays, extended stays, corporate arrangements and self-contained accommodation. Additional services are subject to availability and any disclosed charge.

• After every third (3) night, your suite will receive an Express Service where we will make the beds with existing linen, replace towels, replace finished amenities, stack the dishwasher and empty the rubbish
• For stays longer than 7 nights, your suite will receive a Full Service and be fully cleaned, including all linen changed once every seven (7) days
• No housekeeping is performed on Sundays or Public Holidays and is rescheduled to the day prior or after

Guests must allow reasonable access for agreed services and keep the Room reasonably clean, safe and hygienic.

Guest conduct, visitors and safety

Guests and visitors must follow reasonable Property rules, lawful directions, fire and safety procedures, strata or building requirements and the quiet enjoyment of others. The booking party is responsible for the conduct of connected Guests and visitors.

Visitor hours and rules: Visitors must not stay overnight unless registered and approved. Excessive noise, nuisance, harassment, threatening behaviour and interference with staff, residents or other guests are prohibited. Parties, functions and commercial events require prior written approval.

Smoking and vaping are prohibited inside Rooms and designated smoke-free areas. Pets are prohibited unless approved in writing, except assistance animals protected by law; reasonable advance notice is requested so arrangements can be made.

Dangerous, illegal or prohibited activity is forbidden, including violence, weapons, illegal drugs, exploitation, fraud, tampering with safety equipment and use of the Property for an unlawful purpose.

E-bikes, e-scooters and other e-mobility devices or lithium-ion batteries must not be charged, repaired, modified or stored in a Room or unauthorised area. Only manufacturer-approved equipment may be used in an expressly designated area. Damaged, swollen, recalled or overheating batteries are prohibited.

Damage and recoverable costs

Damage, malfunction, loss and safety concerns must be reported promptly. To the extent permitted by law, Interstay may recover reasonable, evidenced costs arising from a Guest’s or visitor’s act or omission, including damage, excessive cleaning, smoke or odour remediation, missing items, replacement keys or access devices, and unnecessary emergency or contractor call-outs. Fair wear and tear is excluded.

Interstay will provide reasonable details of a claimed amount and may apply an authorised bond or card authority, without limiting the booking party’s right to dispute the charge.

Right of entry and eviction

Interstay and authorised building personnel may enter a Room on reasonable notice for inspection, maintenance, housekeeping or another legitimate operational purpose. No advance notice is required in an emergency, to protect people or property, or where otherwise permitted by law.

Interstay may require a person to leave, deactivate access or terminate a stay for a serious or repeated breach, unlawful conduct, material safety risk, non-payment or substantial disturbance, subject to applicable law. Refund entitlement, if any, depends on the circumstances, booking conditions and non-excludable rights.

Facilities, parking and Wi-Fi

Building facilities, parking, lifts, common areas, leisure facilities and Wi-Fi are subject to availability, applicable rules, capacity, maintenance and events outside Interstay’s reasonable control. Availability or uninterrupted operation is not guaranteed unless expressly confirmed as an essential term.

Parking is available for all gusts in the basement car parks on Level B1 and B2. A parking fee apply. Wi-Fi is for lawful, reasonable use and must not be used to infringe rights, access unlawful material, compromise security or materially affect other users.

Lost property and valuables

Guests should secure valuables and remove personal property on departure. A safe or storage facility does not make Interstay an insurer. Lost property procedure: Lost property will be stored for 30 days and then disposed of. Reasonable identification and delivery costs may be required to have items returned.

Accessibility

Guests should advise accessibility requirements before booking or as early as possible. Interstay will provide available information, consider reasonable requests and make reasonable adjustments where required by law. A request is not guaranteed until confirmed in writing. If a confirmed feature becomes unavailable, Interstay will consult about reasonable alternatives.

Third-party bookings

A person booking for another warrants they are authorised to provide Guest details, accept these Terms and receive communications. They must give each Guest these Terms and relevant Property information. An agent, employer or payer is not released from payment obligations because another person occupies the Room. Credit, commission, invoicing and purchase-order arrangements require separate written approval.

Force majeure and relocation

Interstay is not responsible for delay or failure caused by an event beyond its reasonable control, including severe weather, natural disaster, epidemic, government action, utility or communications failure, industrial action, fire, flood, building closure or urgent safety work, except where responsibility cannot lawfully be excluded.

If the confirmed Room cannot be provided, Interstay may offer a reasonable alternative, relocation, changed dates, credit or refund, having regard to the cause, availability, booking purpose and applicable law. A confirmed accessibility need will not be defeated by relocation without consultation.

Australian Consumer Law and liability

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Interstay is not liable for loss that was not reasonably foreseeable, was caused or contributed to by the affected person, or was not reasonably mitigated. Where lawful, liability for a failure relating to services is limited, at Interstay’s option, to resupplying the services or paying the cost of resupply.

Interstay does not exclude liability for personal injury, fraud, wilful misconduct or any liability that cannot be excluded or limited by law.

Privacy

Interstay handles personal information under applicable privacy law and the Interstay Privacy Policy. The Privacy Policy explains collection, use, disclosure, storage, access, correction and complaint handling. It is available from Interstay using the contact details or through Interstay’s usual publication channel.

The booking party must be authorised to provide personal information about other Guests.

Complaints and disputes

Guests should raise concerns promptly so Interstay can investigate and, where appropriate, remedy them during the stay. Complaints please contact: info@interstay.com.au. Nothing prevents a person from contacting a regulator, tribunal or court or exercising a legal right.

Governing law

These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of Queensland courts and tribunals and courts entitled to hear appeals from them.

Updates and general provisions

Interstay may update these Terms for future bookings. The Terms applying to a Booking are those provided or made available when it is confirmed, unless a later change is required by law or agreed in writing.

If a provision is invalid or unenforceable, it is read down where possible and otherwise severed without affecting the remainder. Delay in exercising a right is not a waiver. Headings aid readability only.

Contact details

Bookings can be made online at any time on our website or by contacting our Team by email or telephone 0731806520

Guest support or after-hours assistance: 0731806520

Legal notices and postal address: info@interstay.com.au

Website or approved publication channel: www.interstay.com.au